Why can't I convert my tax returns. It comes back that my PTIN is not recognized. I have had the same PTIN for many years and it is correct in my tax program.

[Just-Lisa-Now- · Accepted solution]

Go into Tools > Options> Firm Preparer Info and check the PTIN Verify box, it should show as Pink on the screen.

[Camp1040]

Make sure that you renewed your PTIN, log into your PTIN account at IRS.gov to verify.

Double check that you entered it correctly in the program, your PTIN# does not carryover.

[caroljo]

I have renewed my PTIN.  It shows up on the tax return as the correct number, but I can't convert.  It allowed me to convert my state return but not the Federal.  

[Camp1040]

Try what Lisa posted.

[caroljo]

I have checked everything.  I have renewed with IRS way back in November and the correct number shows up in my information. I have the letter from IRS showing I renewed my PTIN.   I get an error code when I try to transmit.  It says "Preparer has a PTIN that has not been verified.  The State returns convert but not the Federal.