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Go into Tools > Options> Firm Preparer Info and check the PTIN Verify box, it should show as Pink on the screen.
♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
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Go into Tools > Options> Firm Preparer Info and check the PTIN Verify box, it should show as Pink on the screen.
♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
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Make sure that you renewed your PTIN, log into your PTIN account at IRS.gov to verify.
Double check that you entered it correctly in the program, your PTIN# does not carryover.
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I have renewed my PTIN. It shows up on the tax return as the correct number, but I can't convert. It allowed me to convert my state return but not the Federal.
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Try what Lisa posted.
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I have checked everything. I have renewed with IRS way back in November and the correct number shows up in my information. I have the letter from IRS showing I renewed my PTIN. I get an error code when I try to transmit. It says "Preparer has a PTIN that has not been verified. The State returns convert but not the Federal.