Weird status update

[ajp]

I filed a return yesterday. Federal and Idaho. 

Today, I noticed that Idaho is listed as accepted, but the federal is listed as "marked for EF" when in the EF Center. I thought it was odd, maybe I unintentionally only submitted the state, so I opened it up to file the federal. This time, my notification pops up saying that this submission is a duplicate of a one previously filed. 

However, I cannot update status. There is no indication in the EF Center that it had been filed. 

Do I have the client submit a paper return??? Thank goodness they have a refund due.

This is the second return to have this odd submission pattern. The first one was several weeks ago. 

[IntuitDawnC · Accepted solution]

I wouldn't have them mail in a paper return; the e-file has probably gone through, but HomeBase has not synced up yet.  In the EF Center, highlight the return that is not updating.   From the E-File menu select Electronic Filing and then select Update Acknowledgement Status of Selected Returns/Extensions/Payments.    Choose to update Only the Selected and then hit OK.   This should recapture the acknowledgement and update the status.

Checking the acknowledgment status of an e-filed return

Not sure if this is related to your issue, but there is an example of the screen in this community discussion.

[Skylane]

I’ve had a few strange, stuck, or unable to obtain acknowledgments over the years… . After following @IntuitDawnC suggestions and beating my puter with a broomstick, I generally call support… they have the ability to  track the submission and let you know the status