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I filed a return yesterday. Federal and Idaho.
Today, I noticed that Idaho is listed as accepted, but the federal is listed as "marked for EF" when in the EF Center. I thought it was odd, maybe I unintentionally only submitted the state, so I opened it up to file the federal. This time, my notification pops up saying that this submission is a duplicate of a one previously filed.
However, I cannot update status. There is no indication in the EF Center that it had been filed.
Do I have the client submit a paper return??? Thank goodness they have a refund due.
This is the second return to have this odd submission pattern. The first one was several weeks ago.
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I wouldn't have them mail in a paper return; the e-file has probably gone through, but HomeBase has not synced up yet. In the EF Center, highlight the return that is not updating. From the E-File menu select Electronic Filing and then select Update Acknowledgement Status of Selected Returns/Extensions/Payments. Choose to update Only the Selected and then hit OK. This should recapture the acknowledgement and update the status.
Checking the acknowledgment status of an e-filed return
Not sure if this is related to your issue, but there is an example of the screen in this community discussion.
Skylane
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I’ve had a few strange, stuck, or unable to obtain acknowledgments over the years… . After following @IntuitDawnC suggestions and beating my puter with a broomstick, I generally call support… they have the ability to track the submission and let you know the status
