The return I'm working on is showing zero refund/due. No errors left to check. What did I miss?

[askbookkeeper]

The tax summary shows the client should be receiving a refund, the the summary doesn't seem to be calculating.  It's also showing zero due/refund on the left side of the screen.  Did I miss a box or check something incorrectly?  This client has farming, rental income, small business, and retirement - any help would be appreciated as this return is due March 1!

[Just-Lisa-Now- · Accepted solution]

What do you mean "should be" getting a refund?  

Look at the 1040 and FOLLOW the money...where is the issue happening?  

Did you accidently apply the refund to the next year?

What version of ProSeries are you using?  You are describing things that I don't see on my screen.

[IRonMaN]

askbookkeeper - that is quite a mystery, especially since you haven't provided any numbers.  Asking "what did I miss" is like asking us if you missed the bus today.  We don't know what time the bus comes past your stop, or even if you have a bus.  We are pretty good at solving mysteries, but even Columbo has a few clues to work with when he solves a crime.

[Just-Lisa-Now-]

Tax Summary, refund on the left side of the screen...this isn't a ProSeries question.  Are you using TurboTax?

[IRonMaN]

I'm using ProSeries.  Or were you talking to our bookkeeper friend
It can't be TurdoTax because you can't use that to prepare client returns, only your own

[Just-Lisa-Now-]

I know what you got!  LOL

Could be PTO, I don't know what that screen looks like.

[askbookkeeper]

No need to be rude.  Yes I'm using ProSeries - apologies for wasting your time.

[Just-Lisa-Now-]

No waste of time, what you are describing doesn't sound like ProSeries...can you add some more details?

[Just-Lisa-Now-]

Are you looking at the actual 1040 tax form?

[IRonMaN]

Nobody is trying to be rude, but if you need help, you have to work with us and provide some details.  We are not mind readers.

[abctax55]

Wait just a minute...those of us who have been regularly attending the weekly mind reading classes do quite well.  Sometimes...

[IRonMaN]

But not on Saturdays.