Verified SS# and name but efile rejected. They used H&R Block last year. Name and ss # are the same but still rejected.
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Sounds like a paper return.
What is your reject reason?
If they have multiple last or middle names, be sure youre using the name that appears on lIne 2 of their SS card. Sometimes IRS doesnt have the right name as "last" in their database. Its important to see the actual SS card.
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