updating in proseries

[jackiestevens]

I have two work stations in my office.  On one machine, it wants to keep updating continuously and will not open the program. It says to re-start the computer and I have, several times, but it then says it needs to update again and again.   I have re-installed on the work station and it keeps doing this.  Any suggestions would be appreciated.

[IRonMaN]

I don't know if it will help or not but I would try the most common attempt at fixing updating issues.  Click on your computer's start button, slide down to ProSeries and then select "repair updates".  

[Orlando]

I suspect you've run into a rare issue in a 3rd party update component we depend on. Hopefully I can help.

Can you do the following?

• Open File Explorer
• Navigate to your ProSeries installation directory
• Navigate into the "appdata" directory
• Get the updatelog.txt file and email to proseries_engineering@intuit.com

[jackiestevens]

did this and I thought it was working but it downloaded the program and then was updating and then disappeared.  No program at all.

Thank you for your help.