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Updating 2018 ProSeries

Level 3

I have a client who needed to file for 2018.  All information is input and reviewed.  When I go to file electronically, the return is not transmitted because the product needs to be updated.  I've encountered this many times, ran the update, problems solved.  This time, ProSeries wont allow me to update the installed product.  Not even Refresh updates is working.  Any suggestions?

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3 Comments 3
Level 15

I've heard re-licensing the software sometimes is necessary.

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Level 15
Level 15

There was a recent Windows update, make sure thats completely installed and not waiting for you to restart the computer.

Id keep ProSeries closed and run th REFRESH Updates option from the Windows Programs menu, see if that works any better.

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Level 14
Level 14

You should also go to windows start, scroll to ProSeries 2019, then click on repair updates.

Edit, sorry just saw 2018, I would still try to refresh updates from start menu