jcwincometax
Level 3
‎09-10-2020 09:37 PM

I have a client who needed to file for 2018.  All information is input and reviewed.  When I go to file electronically, the return is not transmitted because the product needs to be updated.  I've encountered this many times, ran the update, problems solved.  This time, ProSeries wont allow me to update the installed product.  Not even Refresh updates is working.  Any suggestions?

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abctax55
Level 15
‎09-11-2020 01:40 AM

I've heard re-licensing the software sometimes is necessary.

HumanKind... Be Both
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Just-Lisa-Now-
Level 15
Level 15
‎09-11-2020 08:35 AM

There was a recent Windows update, make sure thats completely installed and not waiting for you to restart the computer.

Id keep ProSeries closed and run th REFRESH Updates option from the Windows Programs menu, see if that works any better.


♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
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Terry53029
Level 15
Level 15
‎09-11-2020 11:38 AM

You should also go to windows start, scroll to ProSeries 2019, then click on repair updates.

Edit, sorry just saw 2018, I would still try to refresh updates from start menu