Unable to validate credentials

[jhbvtacpa]

Have already e-filed dozens of returns. Working tonight, my software froze during an e-file. When I tried to log back in, I recieve an "unable to validate 

[Cheryl3]

Ditto

[jepcpa]

I had the exact same thing happen to me. Crashed in middle of e-file and can't get back in. I went through the suggested procedures with no success.

[jimm]

Same problem

[tax lady]

This just happened to me after working in the program most of the evening.

[taxgal812]

Just happen to me too, unsure how to fix it 

[Kat2]

Same problem, after I have efiled several taxes already

[jepcpa]

I rebooted and tried the update/connected customer suggested solutions. Did not help. I would go to bed, but not sure I would sleep knowing I'm locked out of the program. If enough people have this issue, hopefully someone will notice and start fixing it.

[BM1]

Same here.  I updated the software and, Login Error: Unable to Validate your Online Credentials

[kern]

Ditto - same here.

[SoCal920]

Just happen right in the middle of e-filing and same error message when I attempt to log back in. 

[fts24]

this just happened and did the steps to rename the file Olac to oldolac. still continuing...what now?

[Kingswife]

I am having the same problem tonight.  Intuit please help with this because I have a deadline for my client.

[Oscar_jra]

It’s fixed now

[artcpa]

Same problem for me but I was just able to log in so hopefully it is fixed.

[itonewbie]

@IntuitAustin Looks like this is happening to multiple folks.  Would you know why this happens and how it can be resolved?  Thanks!

[IntuitAustin]

I've cascaded this information to the support team, who isn't open until 8 a.m. CST. 

I will update this post when I have more information.