Why is Oregon return sitting at Intuit?

[cinmon428]

Federal return was accepted almost 2 days ago, but Oregon return is still sitting at Intuit. Meanwhile, more recent Oregon returns have been "sent to state." Does anyone have experience with this? Customer service leaves me waiting and has no answers. 

[IRonMaN · Accepted solution]

Sometimes states can be a little slow processing returns - some more than others.  And sometimes, they get swamped and push part of the pile that swamped them to the side to process current returns and slowly process the swamp pile as they get caught up.

[cinmon428]

Would that explain the fact that the return is still sitting at Intuit? The state gets swamped and tells Intuit not to send anything more until they give the signal?

[IRonMaN]

Have you tried highlighting the return in the Efile homebase and then click on update acknowledgements?

[cinmon428]

Yes, many times. Can you answer the question I just asked?

[IRonMaN]

I can’t answer that one - Intuit sometimes works in mysterious ways.

[cinmon428]

I commend you for your honesty. It's rare these days.

[IRonMaN]

What I lack in intelligence I try to make up for with honesty :smile:

[Ernie]

@cinmon428 most of us here are just tax preparers just like you and don't work for INTUIT.

[cinmon428]

That's true, but I get more here than I get from customer service. They have no clue about the question I asked. It was finally resolved; the problem was a software issue. The 4 or 5 people I spoke with at customer service weren't remotely close to the problem. And, by the way, didn't know how to find out about it.