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Tax Return locked

Julie511
Level 1

How do you unlock a client file that was opened by yourself and now says locked and can not open it.  I have uninstalled, rebooted, reinstalled, updated, etc. and can not get the client unlocked.

 

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2 Comments 2
Terry53029
Level 14
Level 14

Try this, From home base, go to tools, scroll down to lock/unlock client files

Jonesin1
Level 4

How to reset the primary or e-file password in ProSeries or Set

How to reset the primary or e-file password in ProSeries (intuit.com)

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