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    • Created with Sketch. See what's trending for the upcoming tax season. View ProSeries Hot Topics.
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    Tax Return Fails conversion for efile no errors on final review

    bookeydeb
    Level 1
    ‎02-18-2021 04:23 PM

    Tax Return Fails conversion for efile no errors on final review - ProSeries 2020

    I have followed all the instructions to uninstall and reinstall - delete updates and reinstall updates - I have saved the client under another name - still no luck with efiling.  I even took off the prompt for status update selection...

     

    This is only happening with individual returns.

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    2 Comments 2
    Just-Lisa-Now-
    Level 15
    Level 15
    ‎02-18-2021 04:44 PM

    Double check that you marked the box in the firm/preparer information that says PTIN Verified...I feel like I saw something about this.

    ptinverify.png


    ♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
    bookeydeb
    Level 1
    ‎02-19-2021 05:56 AM

    Thank you! That appears to have worked!







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