Sign In to ProSeries Error & Transmission Error

[pschnur]

When I open ProSeries and sign-in, I get a pop-up box that says:

When I "click here"  it says to do a clean install. 

If I click OK, it opens ProSeries and all my clients are there.  I have completed 2 clients and they have passed the error check and are ready to efile.  One client only has a W-2 and the other has 1099-R and Social Security.  

I went to efile and they passed the conversion but will not transmit.  I've done the following:

1. Removed my McAffee program.  Just using Windows Defender as the firewall. Made sure *.intuit.com is a trusted site.  No sites are restricted. 
2. Renamed my ProWin24 to ProWin24Old
3. Downloaded the ProsSeries24 program
4. Installed it.
5. Ran the update. 
6. Confirmed address is correct for the firm (it was brought in from 2023 and hasn't changed).
7. Clicked on the button that my PTIN is correct. 
8. Transferred my clients from 2023. 
9. Copied the 2 clients I had completed from the ProWin24Old/24Data to ProWin24/24Data
10. Ran error check
11. Went to EF View and click on EFNow. 
12. Transmitted.  Passed Conversion but did not transmit.  Log doesn't tell me why. 

I've also cleared the cache from both my browser and the Program Browser. 

I'm at a loss as to how to correct the trasmission problem.  Hoping someone else has had this problem. 

[Just-Lisa-Now-]

now that its converted, if you only mark the Transmit radio button, nothing happens?

[Intuit_Isham]

If you are seeing the sign-in issue, can you try cleaning up  %AppData%\Local\IsolatedStorage and sign in again? If you still face issues, can you share the logs with us? You will find the option under Help->Send logs

[pschnur]

Correct.   

[pschnur]

Can you tell me how to do that?

[Intuit_Isham · Accepted solution]

You can launch "Run" by pressing Windows + R. Type "%localappdata%" in the box that appears. This should navigate you to a path. You should see "IsolatedStorage" folder there. You can try to clear this folder and see if that solves it for you.

[pschnur]

Which folder to delete?

[pschnur]

By clear - do you mean Delete that folder?  There are a bunch of folders under that one.  Most with older dates.

[pschnur]

I'm using Windows 11 as a FYI

[pschnur]

I have sent my log.  When I searched on how to clear InternalStorage it said you had to do it throught .NET with Windows 11.  Deleting it via File Explorer would not work. 

[Intuit_Isham]

Just delete the IsolatedStorage folder and try again. We will meanwhile go through the logs and confirm if something else is found in the logs. 

[pschnur]

Success!  After I deleted the folder under InternalStorage.  I launched ProSeries24 and did not get the sign-in error!  I was able to transmit a return!  THANK YOU!