Third Party Designee error - Any Update Please !! Unable to E File !!

[Just-Lisa-Now- · Accepted solution]

What's the error?  What type of tax return is it, 1040?

[sam-saba]

Form 1040 - prompts you to fill in a phone # for designee which causes an error message that will not go away or allow you to E File

[Just-Lisa-Now-]

I did not experience that at all yesterday.  Was there another update this morning that ,ay have created this issue?

Do you have a phone number entered in Tools > Preparer Information?   The 3rd party designee should pull the info from there.

[sam-saba]

I have a # entered - problem started yesterday - did a full update this AM - still there - did not have an issue before yesterday

[Just-Lisa-Now-]

happening on all client returns?

[Just-Lisa-Now-]

Not sure who to tag anymore....who do we tag for "bugs"?
@Charlene_At_Intuit  Ive seen 2 posts about this phone number issue today.

[sam-saba]

all 1040 clients

[IntuitKatieB]

@Just Lisa Now! @sam.saba I will take a look at this and get you an update as soon as possible.

[sam-saba]

thank you LIsa - have not been able to E File since Thursday - Not Good -

[Skylane]

you may be able to efile by removing the check-mark  in 'enable conversion error checking'  in the Convert/ transmit returns... but I'd be VERY careful that the forms (including the signatory and designee are correct) I haven't had any problems with the preparer/designee info at all.

[Just-Lisa-Now-]

I thought I saw someone say they just went into Tools>Options and entered a preparer phone number in the preparer information and it fixed it, but that seems too obvious and easy.

[sam-saba]

I understand there are a few posts on this error - rally hate to remove the check mark - hopefully they will have an update soon

[Skylane]

are you using basic or pro?

[IntuitKatieB]

@sam.saba Do you mind providing me with the exact error message?

[sam-saba]

I went into tools > options and entered the phone # there - now no error message - thanks for following up

[IntuitKatieB]

Glad to hear it is working for you!

[JimmyS]

the above

[JimmyS]

what do I do

[JimmyS]

Yes it is in prepared information. I get one message that states no number should be entered and another that states it must be entered