rejected tax returns e-filed

[Lizzy58]

Several returns of mine are getting rejected. Reason for the rejection is the return was already filed.  Is this fraud or errors on Proseries.  I have only e-filed less than 10 returns and 60% were rejected due to already e-filed.  Contact taxpayer to get a pin?  I do not want to have them mail their returns.  

[Skylane]

Can be a lot of reasons..... fraud, yes but also dependent return previously filed claiming exemption, one TP files MFS without other’s knowledge.   

start asking your client questions 

[Lizzy58]

These early ones I have filed are all single and have been for at least 3 years.  This is just too coincidental that I have received so many rejections.  Does proseries have the COVID?  

[sjrcpa]

Your computer system might.

[Ernie]

If I had that many I would call the e-file help desk and review the returns with them.  Then you may have to contact different agencies if there is identity theft.  I would not wait on this but make it my highest priority.

Dusty Ernie

[Lizzy58]

I did call.  Of course, they don't work weekends yet.  Plan on calling Monday.

[Jim3414]

I am also getting this error message on a few tax returns.

I have received the message for a child's tax return. The parent went through with

no problems. It is happening on some but not all returns. Has Intuit located the problem?

I have also gotten the message that a parent has filed claiming a child when that hasn't also happened..