Welcome back! Ask questions, get answers, and join our large community of tax professionals.
- Topics
- Training
- Community
- Product Help
- Industry Discussions
- User Groups
- Discover
- Resources
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
- Intuit Accountants Community
- :
- ProSeries Tax
- :
- ProSeries Tax Discussions
- :
- Re: Windows 11 Pro VPN Connection Issues
Windows 11 Pro VPN Connection Issues
Options
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
CD1965
Level 3
02-14-2024
08:34 AM
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report Inappropriate Content
We recently purchased laptops with Windows 11 Pro. ProSeries 2023 works fine, until we try connecting via a VPN from outside our office. When opening ProSeries while connected via a VPN, we are able to log in, but all we see is the top and bottom of the screen and the homebase does not load. After a few minutes, it says "Not Responding". Has anyone else had issues with this and found a fix? Our IT group can't seem to figure it out. TY
3 Comments 3
itonewbie
Level 15
02-14-2024
09:18 AM
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report Inappropriate Content
There can be an infinite number of issues when it comes to connections. Suggest you explain what your "issues" are so that someone with similar experience may share their solutions with you.
---------------------------------------------------------------------------------
Still an AllStar
Still an AllStar
itonewbie
Level 15
02-14-2024
10:32 AM
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report Inappropriate Content
Is it a static dedicated IP you have? Perhaps try changing your VPN server and see whether you get a response? That would be my starting point.
It's always a possibility that Intuit's servers are set up to blacklist or firewall traffic coming from certain IP addresses, especially those associated with VPN's.
We also use VPN (with ProConnect) and haven't had any problem so far with our connections to Intuit.
---------------------------------------------------------------------------------
Still an AllStar
Still an AllStar
