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    why am i getting charged to autorize returns

    cvann154
    Level 1
    ‎05-15-2021 09:27 PM

    Why am i still being prompted to pay $45 to authorize printing and filing a 1040 when i purchased ProSeries basic 20 plus one state?  is there something simple i need to be doing to authorize the print without giving my cc information? 

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    2 Comments 2
    Skylane
    Level 11
    Level 11
    ‎05-16-2021 08:32 AM

    you’ll have to call support 

    If at first you don’t succeed…..find a workaround
    Just-Lisa-Now-
    Level 15
    Level 15
    ‎05-16-2021 11:28 AM

    Are you using Basic, or did you download Professional by mistake?  If your toolbar looks like this, youre using Professional

    protoolbar.png


    ♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
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