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Weird 2441 rejection

Just-Lisa-Now-
Level 15
Level 15

It sounds like the amount paid to the care provider is missing (there is only 1 care provider, and I double checked that's theres no ghost characters in other entry lines making it think there's more than 1 provider), but its clearly filled in and it matches the total of the 2 amounts for the kids on the info worksheet.   I added one more dollar to it and sent it back through, but I think we've got a program error

@IntuitGabi any other reports of 2441 rejections?  Oh and the state rejection says the IRS Schema is not well formed, so I think this in on your end!

2441rejection.jpg


♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
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3 Comments 3
IntuitGabi
Community Manager
Community Manager

I'll look into it @Just-Lisa-Now- 

Just-Lisa-Now-
Level 15
Level 15

This is the exact message in the state portion of the rejection.

carejeciton.png


♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
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IntuitGabi
Community Manager
Community Manager

What state did this rejection pop up in, Lisa?  Do you know the full F2441 rejection code? The common F2441 rejections I've found seem to be IP PIN or SSN related. Thanks for your help. 

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