unable to validate?

[dd4vols]

i have this relatively large client that i see on a regular basis and actually just load  proseries  to a computer they have just designated for me. and prepare return at their location. I can access current year, but not any prior years.  And I like to cheat and look at the prior years to help in posting some of their investment transactions from 1099-B.  but now...I get the unable to validate. Anyone have any suggestions? was this the olde...'do something before xxxx  date" that I missed? or something else?

[IRonMaN]

Try this:

"Unable to validate online credentials" error when signing into ProSeries (intuit.com)

[dd4vols]

evidently I'm doing something wrong..when i click on the icon...i don't get any options llike "proseries Update"

[IRonMaN · Accepted solution]

You don't want the icon.  You want to click on your computer start menu where the list of programs comes up and select it from there.

[abctax55]

When I've had issues like this with Lacerte... I've resorted to just re-installing the entire program.    YMMV since you are using PS.

AND, I don't consider it cheating to look back at 'how to enter crap' from the prior year.  I'm well past the need to 1) remember, 2) recreate the wheel 😉

Good luck

[dd4vols]

ah,,, @IRonMaN , you are wise beyond your metallurgical years.......thanks 

[IRonMaN]

You betcha!