"This file is currently locked by Another User"

[NeverTax]

Hello Tax Survivors!

Can anyone help me with unlocking a file that is indicating that it is "locked by Another User".

My set-up is a Stand-Alone system as a sole practitioner. No other person uses my computer and never been connected on a network with other practitioners. 

"Possible Cause".... while preparing this client's return my computer's screen suddenly appeared with a ERROR-Alert and stated it needed to shut down and Restart. Without touching keyboard, computer restarted and place me to my Login. Did the normal steps to open the tax program ProSeries Basic and immediately tried to open the same client with no success. All other open and function flawlessly.

I've rebooted PC,

Update ProSeries Basic software and also maintenance repair,

Let the PC rest overnight,

Now I'm SOL....Please help!!!!

I can't even create a new file, delete, restore, move...you name it, Nada on this file!

I would deeply appreciate your HELP on how to fix this and make go away. I'm half-way in finalizing this client which happens to be an Attorney of all things!

[Terry53029]

See link.

https://accountants.intuit.com/support/en-us/help-search?filter=ProSeries+Basic&filter=ProSeries+Pro...

[NeverTax]

Hi Terry53029,

I appreciate your time and help with the Link you provided. I'm working through it in hopes of solving the issue on my locked file. I'm crossing my fingers!

Thank you Very Much!