Welcome back! Ask questions, get answers, and join our large community of tax professionals.
cancel
Showing results for 
Search instead for 
Did you mean: 

The firm information and Preparer information is disappeared in ProSeries network system 2023

GGTAXUSA3288
Level 1

Firm, Preparer & ERO Information Disappeared in ProSeries Professional on a Network.

0 Cheers
3 Comments 3
Just-Lisa-Now-
Level 15
Level 15

Ive seen people complain about it in the past, no clue why or how it happens.


♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
IRonMaN
Level 15

Did you feed your computer after midnight?  

Evidently there are some new gremlins floating around this year.  Like Lisa, I have seen a post or two about the issue.  If it just happened once, load the information back in and keep your fingers and toes crossed.  If it is happening repeatedly, you might want to give support a call.


Slava Ukraini!
rgargani
Level 2

I am experiencing the same thing....was this issue ever resolved???

0 Cheers