tax file that says it is used by another user

[nrb]

When I click my client, it doesn't give me access beause

[Terry53029]

Try repair updates from Windows menu

[TaxGuyBill]

In most cases, rebooting the computer will fix it.

[Paula - PS Tax]

Can you provide guidance?  This is my first year and I am struggling!

I, too, have a tax return (1065) that is giving me the error "file is currently locked by another user"; however, I am the only user and do not have the return open.  When I clicked to unlock the return, the return does not show "locked".

Hours of pulling my hair out... ALL your assistance is appreciated!

~Paula

[sjrcpa]

@Paula - PS Tax 

Did you try Terry and/or Bill's suggestions?

[Paula - PS Tax]

Hello sjrcpa,

Yes, I have tried both several times along with as many posts I read reagrding this issue and possible fixes.

[Jim-from-Ohio]

what if you make sure you have a back up of the return.. then deliete it.. then restore the file

[TaxGuyBill]

Here is the support article for it.  Be sure to read it carefully, including the "before you start" part.

https://accountants.intuit.com/support/en-us/help-article/save-data-file/file-currently-locked-anoth...

[Paula - PS Tax]

How can I create a backup if I cannot open it?

[Jim-from-Ohio]

Highlight the return from the homebase > File > Client File Maintenance > Copy / Backup