Still waiting for 2019 refunds

[SensibleandHourly]

Good afternoon, 

I still have two clients who have been waiting for months for a refund. The IRS refund tool says that they both are 'in process'. I know it has been a crazy year with 2020, but has there been any news from the IRS indicating that their customer service or advocate numbers might be staffed at a higher level anytime soon? It is just so frustrating that I haven't been able to help these clients. 

Thank you, and have a great day everyone.

[IRonMaN · Accepted solution]

Based on some of the other posts here, a phone call to the IRS asking about the status of the refund will sometimes get the ball rolling again.  

[SensibleandHourly]

Thank you! Do you know what might be the best number to call? The ones I tried a month or so ago all seemed to be dead ends. I did try to find something in the old posts, but there are soooooo many. 😉 

[itonewbie]

PPS.  Best time would probably be early morning or late in the day.  Days after weekends and holidays tend to be busy with long hold time.

[Just-Lisa-Now-]