Welcome back! Ask questions, get answers, and join our large community of tax professionals.
  • Products
  • Workflow Tools
  • Learn & Support
  • Sign In
  • Products
  • Workflow Tools
  • Contact Us
  • Sign In
  • Learn & Support
    • Created with Sketch. Intuit Biz e-filing closure on December 21 at 6:00PM PST. View more ProSeries Hot Topics here.
    Created with Sketch. Intuit Biz e-filing closure on December 21 at 6:00PM PST. View more ProSeries Hot Topics here.
    cancel
    Turn on suggestions
    Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
    Showing results for 
    Search instead for 
    Did you mean: 

    Screen turns black when logging into Proseries Professional

    ALR7
    Level 2
    ‎03-22-2022 08:04 PM

    My screen turns black when logging into Proseries Professional.  The open windows are there but I can't see them until I click somewhere on the black screen. I'm using Windows 10.  Has anyone experienced this problem?  

    0 Cheers

    This discussion has been locked. No new contributions can be made. You may start a new discussion here

    3 Comments 3
    GodFather
    Level 8
    ‎03-23-2022 07:53 AM

     I have not experienced that problem.  Have you reached out to support?

    0 Cheers
    Just-Lisa-Now-
    Level 15
    Level 15
    ‎03-23-2022 09:10 AM

    Thats a new one for me.  Obviously you've restarted the computer since it began, right?

    Did you make any other changes to your system before this started?


    ♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
    0 Cheers
    jkapich
    Level 1
    ‎03-23-2022 12:44 PM

    Did this start happening after a certain time or update? Have you updated windows recently?

    0 Cheers






    Intuit Lacerte Tax
    Intuit ProConnect Tax
    Intuit ProSeries Tax
    Additional Accounting Solutions
    Tax Pro Center
    Tax Practice Resources
    Call sales: 844-877-9422
    Sitemap

    ©1997-2024 Intuit, Inc. All rights reserved.

    Intuit, QuickBooks, QB, TurboTax, and Mint are registered trademarks of Intuit, Inc. Terms and conditions, features, support, pricing and service options subject to change without notice.

    By accessing and using this page you agree to the Terms and Conditions.

    About Cookies | Manage Cookies
    Legal Privacy Security