Used ProSeries Professional for 20 years without problems. This year - I can't file my first federal tax return in ProSeries basic because of a strange screen saying I need to do a return authorization and pay $ 41 . I thought I bought unlimited federal returns ?
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Problem fixed !
I had to go to the My Account Dashboard and download form there the ProSeries Basic. That fixed this issue - which was created because I previously had downloaded the 2019 software from inside my version of 2018 Professional. That cause a glitch since I only paid for Basic for tax year 2019.
It took 25 minutes on the phone - but I love cust rep. Antionette ... she was great.
Many many complaints of similar behavior these past few days, Im not sure whats going on with the licensing, Im afraid a call to support may be in order, they opened 20 minutes ago.
Thank you ... on hold now for customer service - will let you know
Problem fixed !
I had to go to the My Account Dashboard and download form there the ProSeries Basic. That fixed this issue - which was created because I previously had downloaded the 2019 software from inside my version of 2018 Professional. That cause a glitch since I only paid for Basic for tax year 2019.
It took 25 minutes on the phone - but I love cust rep. Antionette ... she was great.
Thats an easy fix! Thanks for sharing!
that fix only lasted in morning. Now again I can't e-file
Its trying to charge you to file ? or you have a new problem now?
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