Return Authorization is blocking efile of federal tax returns

[Pizagno]

Used ProSeries Professional for 20 years without problems. This year - I can't file my first federal tax return in  ProSeries basic because of a strange screen saying I need to do a return authorization and pay $ 41 . I thought I bought unlimited federal returns ?

[Just-Lisa-Now-]

Many many complaints of similar behavior these past few days, Im not sure whats going on with the licensing, Im afraid a call to support may be in order, they opened 20 minutes ago.

[Pizagno]

Thank you ... on hold now for customer service - will let you know

[Pizagno · Accepted solution]

Problem fixed !

I had to go to the My Account Dashboard and download form there the ProSeries Basic. That fixed this issue - which was created because I previously had downloaded the 2019 software from inside my version of 2018 Professional. That cause a glitch since I only paid for Basic  for tax year 2019.

It took 25 minutes on the phone - but I love cust rep. Antionette ... she was great.

[Just-Lisa-Now-]

Thats an easy fix! Thanks for sharing!

[Pizagno]

 that fix only lasted in morning.  Now again I can't e-file

[Just-Lisa-Now-]

Its trying to charge you to file ?  or you have a new problem now?