Request a Pay-Per-Return refund

[nloster]

I am trying to request a refund of an excess balance in my PPR account. I went through the drop down menus on the My account, Billing, Pro series PPR, Request PPR refund, Request a Refund and completed all the fields and attached the audit report.  The submit button does not work. any suggestions?

[Just-Lisa-Now-]

try a different browser?  or just call support.

[David M]

I called customer support and they said office is closed, even though the hours for March 15, 2025 clearly state they should have been open at the time I called.  I used the online refund request method, only to have the submit button not work, also.  Strang that a technology company's technology does not work and like most companies today, make it hard to speak with a human (which is the easiest way to resolve issues)!!

[George4Tacks · Accepted solution]

The hours are for Pacific Daylight Savings time. Based on your post, they were not open yet. Try again.  

https://accountants.intuit.com/support/en-us/help-article/contact-preferences/contact-proseries-help...

[David M]

Didn’t notice hours being Pacific time, but should have still been in by 15 minutes.  Doesn’t explain why Submit button would not work (for a technology company).  I entered my information and the upload of audit report with 2 different browsers (edge and chrome), neither worked.