Renewal

[taxes96786]

I am trying to renew. I updated my payment method after receiving an email. I am in Hawaii so when I call the office is closed. I can't get a program download because the only option showing is to call for renewal.

Please don't respond by telling me to call earlier. I responded to the email request to update my payment method but have gotten no response. I need real help.

[IRonMaN]

I’m not sure what you want from us since dealing with the sales department is your only solution.  You don’t want anybody to tell you to call earlier but that is your only option.

[taxes96786]

I was hoping for help from an employee who has an inside tract.

[George4Tacks]

Track, not tract. Employees don't frequent this forum enough to expect any rapid response. 

Irregardless, the 2020 program is so buggy now that I wouldn't worry about it right now. The office is open 6am to 3pm PST, so my time zone map for your zip code would tell me that it was open when you posted the question. 

https://proconnect.intuit.com/community/order-products-from-intuit/help/how-to-contact-proseries-for...

[taxes96786]

Hawaii is three hours behind PST..I called before I posted they were closed.

And yes I also checked all the available support sites before I posted.

[abctax55]

Isn't 3:00 p.m. Pacific time noon in Hawaii?  Can't you call on your lunch break?

[itonewbie]

Hmmm, do we get better treatment from Intuit the further we are ahead of or behind TX time?  If so, I should definitely stake a claim to that!

[abctax55]

Based on what *I* know, you'd win - hands down.

[taxes96786]

No, my morning hours are not flexible

[taxes96786]

my fingers sometimes create typos

[taxes96786]

On the flipside...I get 3 extra hours to file returns on the deadline date. I can wait until 9pm my time to file and not be competing with the westcoast online

[qbteachmt]

"And yes I also checked all the available support sites before I posted."

But this community is Peer Users. It's not a portal to Intuit Employees.

[abctax55]

I wasn't aware there was a competition to be able to efile close to the deadline. 

[IRonMaN]

I try to stay as far away as possible from those kinds of deadlines so you won't see me wearing one of those t-shirts that they give to all of the competition participants.

[qbteachmt]

I knew I'd seen this posted on the forum Last Month. You might take note of the info provided, and put something on the calendar for later in 2021:

https://proconnect.intuit.com/community/proseries-tax-news-updates/discussion/reminder-for-our-prose...

[sjescher]

Thanks for the link.  I didn't have a problem since I've already received the update, but I accessed the link out of curiosity, and also updated my payment method for next year.

[sjescher]

I live in Hawaii, too (Honolulu).  I end up calling the mainland at odd hours.  Apparently, Intuit doesn't think they need to be 24/7.

[IRonMaN]

"Apparently, Intuit doesn't think they need to be 24/7."

Do you have somebody standing by in your office 24/7 --------------- just in case a client has a life or death emergency because they realize they can't find their W-2 at 3:00 in the morning?  

We choose to live where we want.  If that happens to be a place that makes things a little more inconvenient for us, we need to adjust our lifestyle instead of expecting everyone else to adjust theirs.

[sjescher]

Thank you.  You are exactly right.  I make adjustments to accommodate the time difference.  I just don't know why the person who asked the question had a problem with having to call the sales department.  I know there are times that I'd rather get an automated opportunity rather than have to talk to somebody.

[IRonMaN]

"I just don't know why the person who asked the question had a problem with having to call the sales department."

I think they will find Jimmy Hoffa and Amelia Earhart before anybody finds the answer to that question 😀

[sjescher]

Funny!

[taxes96786]

My post was not addressed to you, but to someone who could be helpful. I have seen many "employee" posts on this site and was hoping someone could explain why the renewal couldn't still be done automatically after I responded to the email asking that I update my purchase option.

I didn't "choose" to live here. I was fortunate enough to be born here. Would you choose to move out of Paradise?

If you can't be helpful then why waste your time by being rude?

[sjescher]

Sorry, I didn't mean to be rude.

s

[abctax55]

@sjescher 

You weren't rude.

[IRonMaN]

I think she was referring to me.  I’m kinda baffled why she doesn’t just use the phone number that she used to use to call in all of those programming changes she used to have Intuit make.

[abctax55]

@IRonMaN   😂

[taxes96786]

@IRonMaN for the same reason why so many of us are complaining about the lack of customer service that we used to receive before Intuit got so unconcerned about customer needs.

[taxes96786]

@sjescher no...it wasn't you.  The offender knows who he was and now that I know how to use the @

sign I will post more directly in the future.

[qbteachmt]

"and now that I know how to use the @

sign I will post more directly in the future."

Uh oh; I guess I owe everyone a big apology for helping with that...I didn't expect it to be weaponized.

Now that you know how to submit suggestions, it would be nice if you keep your complaints about their programs to their suggestion function. That way, the peer users can get on with using the tools and helping each other use them.

Posting in a peer community to complain to peer users, isn't how to get along with peers. Just because you occasionally see an "Intuit" username or badge, you should realize they are Not Here as customer support. It is very likely they are reading everything and ignoring most of it, because there is no intent for this to be a customer support portal; they intend it to be peer users. It might help if you consider that the Intuit people as Lurking. Calling them out with the @ sign doesn't make them jump higher. Posting in the peer community about something Intuit is not doing, isn't going to get the attention of Intuit.

But you can always Ask your Peers how to do something you seem to be struggling with, because that is the point of a Peer Community.

[abctax55]

Michele, check your email 🙂

[sjescher]

Thanks for clarification.  If we have a suggestion for Intuit, where can it be posted?

[qbteachmt]

"If we have a suggestion for Intuit, where can it be posted?"

https://proconnect.intuit.com/community/accounting/help/providing-enhancement-suggestions-for-proser...

[sjescher]

Thanks for the link.  Apparently, I should have known if I had looked around the Proseries menu.