Track, not tract. Employees don't frequent this forum enough to expect any rapid response. 

Irregardless, the 2020 program is so buggy now that I wouldn't worry about it right now. The office is open 6am to 3pm PST, so my time zone map for your zip code would tell me that it was open when you posted the question. 

https://proconnect.intuit.com/community/order-products-from-intuit/help/how-to-contact-proseries-for...