There is a previous post about the above referenced error. In short, Pro-Series' program is somehow not transmitting Charitable Contributions. The original fix date was set at Feb 3. It has now been moved to Feb 10th.
I have over 400 clients and over 90% of them have charitable contributions. Even with using the standard deduction, this backend error with Pro-Series is causing those to reject as well, essentially leaving me with NO returns being accepted.
This problem did not start until Jan 27th because returns I submitted from the 24th to 26th were all accepted and ALL had Charitable Contributions (seven total).
I don't know how you guys feel or just how many of you are affected by this problem. However, I'm inclined to believe that many of you are affected. I do a lot of volume and my business has been stopped DEAD IN ITS TRACKS since Jan 27th. I use TPG for refund processing and I use the In-season Advance as early revenue stream. I am not able to earn ANY money because the returns are all rejected.
I called the Office of the President, where it 'used to be' that I could speak with someone the same day. However, you must email them now and wait for a response.
I am at my wit's end with this problem as it is a detrimental issue to my business and I am looking for a suggestions on how to explain the delays to my clients (whom are early birds needing refunds asap).
I've used Pro-Series since I started my business in 2015 and I have weathered a few problems, but this is deal-breaker for me. If it's not fixed by Feb 3rd, the only solution I can think of is to change software ASAP.
I use deferred payment option and plan to not pay because I've only submitted 7 returns and will not be able to use the software for at least 14 days, which is detrimental to the health of my firm.
Any thoughts?
