PS Professional: Can't repair client file and having issues with all the others after a hard restart

[kdaglobal]

Was working on a client when I had to do a hard restart b/c another program froze up my computer.

Now, when I try to open this same client file, I get the following message "Unable to read the data. Exit program and try again. Error code: [120].

I have run PS Tools - Repair Updates, downloaded PS Tool Hub, tried to restore the file and nothing is working.

Also have developed another problem.  When I open any other client file, when I close it, I get the following error: "Unable to delete automatically generated client recovery file."

Called help but after the CSR went through all of the steps I already did plus a couple more, I am still stuck.

Can a system engineer help me?

[IRonMaN]

Unless you had the month of February invested in working on that client file, I would just delete the file, reboot my computer and start from scratch.

[kdaglobal]

Already rebooted and still have the second error message on all of the other client files.

[Just-Lisa-Now-]

Kristin,

Ive added the link to this post from the area I reported it, hopefully a Mod or engineer will reach out soon!

You tried all the options in the tool hub, right?  The Corruption Repair Utility?

[kdaglobal]

HI Lisa - thanks so much.  Yep, tried the repair tool and all of the options in the tool hub. Nothing helped. I'm wondering if I just have to do a reinstall of the program.

Now the "Unable to delete automatically generated client recovery file" is popping up when I work on clients.

[Just-Lisa-Now-]

does the file still save?   or are you unable to work?

[kdaglobal]

I am able to work so that is good. I am just so nervous that I am going to do a bunch of work and then those files will get corrupted in some way.

[Skylane]

“Unable to delete automatically generated client recovery file."  Sounds like they’re referring to the automatic recovery system in use when your working on a file… it failed or got corrupted.

Tried updating? If all else fails uninstall/reboot/reinstall … copy your client files to another directory first… it’s the weekend… not likely you’ll get a reply from developers til Monday. If you have a solid backup of your files you won’t lose any data… over the years, I’ve resorted to this a few times 

one other thought… after rebooting, during the reinstallation process, check task manager to be sure that no PS services are running that may be hiding in startup.