Proseries refuses to print federal return

[ejdtaxman]

Hopefully someone has some insight from a similar experience. 

I tried to print a preparer copy of a return that was filed. And to clarify, yes the 1040 was e-filed. The states printed fine, but the federal would not print after I tried twice. 

I then tried to print the filing copy of the 1040 just to have it so I could merge the 2 pdfs, and it still failed, saying "no federal forms to print." Obviously there are forms, since I filed a federal 1040 return. 

What gives? Is this a homebase issue or something I should be worried about? Not so much worried about not being able to print, as much as wanting to avoid any connected software issues. 

[Just-Lisa-Now-]

Ive seen this mentioned in the past, I cant remember what the outcome was though...if you use the Print Preview button, do you see the Federal shown?

[ejdtaxman]

It doesn't even show up in Print Preview. If this was solved before, I'll try to search for it, hopefully the godawful search function on this website manages to turn something up. 

[Just-Lisa-Now-]

Try this
https://proconnect.intuit.com/support/en-us/help-article/income-taxes/everything-else-prints-form-10...

https://proconnect.intuit.com/community/proseries-tax-discussions/discussion/1040-not-printing/00/64...

[JEromanix]

Thank you Lisa,

It worked,  It was initially set to print 1040, I toggled the setting to SR, then back to 1040 

and It worked!