ProSeries install error--Quickbooks needs to be closed but it's not open

[gabletax]

Search doesn't seem to pull anything up so I'm hoping someone can help. When trying to install ProSeries 2022, a popup says installation will continue after Quickbooks is closed. But QB isn't running; the computer was restarted and no software has been opened, QB nor anything else. Any ideas what to try?

TIA!

Kelvin

[sjrcpa · Accepted solution]

Open your Task Manager and see if there is some QuickBooks process running in the background.

[gabletax]

Thanks! That worked. You're still an All-Star in my books!

Kelvin

[sjrcpa]

You're welcome.

[thelovellcpafirm]

I ran Task Manager and QuickBooks does not show as running in the background, but I still get the error message to close the QuickBooks application.

What do I do now?

[PTB]

I have the same problem.  Pro Series 2022 install shows an error screen that it cannot install until Quick Books is closed.  Quick Book is NOT running in the background per Task Manager.  I have re-started the PC twice to no avail.  What is the solution to this challenge? 

[thelovellcpafirm]

After calling Intuit/ProSeries this morning, this is what fixed the problem for me (Thanks to Ruby on the help line!):

Open Task manager> Select the Processes tab (select the "More Details" at the bottom if the tabs don't show)> Scroll down in the "Background Processes" list to the "Q" section> Right click on anything that has a QB or says QuickBooks and "End Task"> Open ProSeries again and install the program under the Help tab.

When I did this, everything installed properly.

[Laura0066]

Having same issue. Quickbooks is not open in Task Manager. What now?

[Laura0066]

Thanks I'll try this. SO frustrating!

[Laura0066]

It worked! Thank you. Seems every year has some sort of inexplicable glitch causing unnecessary frustration. This should be an annual no brainer, yet.............................

[taxmanmike2000]

thanks. I will try that.