ProSeries closes after latest update. There is an article to resolve this problem. The article refers to "Tools -Repair Updates" which does not exists inside the program. The article also lists instruction, from the start menu when used, it will launch a 2019 software repairs. I am having an issue with 2020 software. Any help?
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Engineering at ProSeries said there was a Microsoft update last night or this morning that fixed the issue for a lot of users.
My program crashes with each tax return I am working on. It appears that they have NOT corrected this issue.
Experiencing multiple, random crashes. I can't convert more than one e-file return at a time. Selecting multiple clients to convert and transmit causes program to crash after first or second one is converted. Even selecting a client from the home base menu can cause program to crashe. I'm not experiencing any problem in printing, either in ProSeries or any of my other applications.
I did install the "Tool Hub" and ran the "Update Issues" and the "Program Problems" without solving the crash issue.
Ran the Widows update. Restarted the machine.
Ran the proseries tools update. Restarted.
Ran proseries again. Was saving a file when it quit again.
Probabaly not a windows update problem
I just now finished installing the update and just signed back into ProSeries but I wasn't having the issue a lot before (about 1 a day for the last couple of days).
followed all instructions. Still closing on me.
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