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Program not working

Amy B
Level 3

Hello.  I am able to sign into a client, but then the program is non responsive.  All clients.  2023 only.  Prior years work.

 

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5 Comments 5
Jim-from-Ohio
Level 11

what i would do, in order until it is fixed

1. close program, try opening it again

2. restart computer

3. check for updates

4. refresh updates

5. repair updates, from windows start menu

 

 

Amy B
Level 3

Thank you for your suggestions. Did all. Still not working.  I will have to call in the morning. 

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George4Tacks
Level 15

Try the new ProSeries Tool Hub
https://proconnect.intuit.com/community/help-articles/help/fix-common-problems-and-errors-with-the-p...

This has some PROGRAM repair tools that might help.


Answers are easy. Questions are hard!
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Jonesin1
Level 4
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Amy B
Level 3

Good morning all.  Thank you for all your help.  I was about to call support, as I've tried everything!  The program is working.  I have no idea why it stopped working or started.  Thanks again.