PRO SERIES PRODUCT SUPPORT

[jr33]

AM I THE ONLY ONE WHO IS GETTING UPSET WITH THE SUPPORT PROVIDED BY PROSERIES.

WHEN PROBLEMS ARE NOTED IN USING THE SOFTWARE THEY EXPECT US TO USE WORK AROUNDS INSTEAD OF FIXING THE PROGRAM ISSUES.

BIGGEST ISSUE IS CURRENTLY WITH THE FORM 8825 FOR BOTH S CORPS AND PARTNERSHIPS OTHER DEDCTIONS

[kgalland]

I end up resolving my own issues before they can figure out an answer.

[jr33]

BUT FOR WHAT THEY CHARGE US THE SUPPORT SHOULD BE ABLE TO FIX ISSUES.

[IRonMaN]

Well, sometimes you can either use a work around and finish up a return or wait two or more weeks for them to fix the issue.  I'll take a work around anytime it's available.

[Frustrated-in-IL]

I wish they would fix things in as little as two weeks.

[IRonMaN]

For the record I did say two or more - I had to start someplace.

[Frustrated-in-IL]

True.  But for the newbies around here, you may have gotten their hopes up!

[IRonMaN]

I apologize for my gaff.

[Frustrated-in-IL]

For a moment, I thought you were trying to rack up brownie points with Intuit for the next time you are sent to the Principal’s office!

[IRonMaN]

I don't think there are enough brownies out there in the free world for me to build enough brownie points to keep me out of the principal's office.