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    • Created with Sketch. See what's trending for the upcoming tax season. View ProSeries Hot Topics.
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    Printing problems

    robinjb10
    Level 1
    ‎02-09-2021 08:02 AM

    I am having trouble printing to a remote printer.  I have been doing this for years.  Same printer. The 2020 package is printing just symbols on all tax forms.  Does anyone know the fix for this?   Thank you.

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    6 Comments 6
    Brian_Christian
    Employee
    Employee
    ‎02-09-2021 10:40 AM

    What type of remote printer are you sending the documents?

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    robinjb10
    Level 1
    ‎02-09-2021 12:14 PM

    HP Lazer Jet Pro

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    BATS Inc
    Level 1
    ‎02-19-2021 09:15 PM

    Been using LogMeIn past several years to work remotely.  ProSeries 2020 printing garbage.  Past releases still print fine.  Not acceptable, any thoughts?

     

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    BATS Inc
    Level 1
    ‎02-19-2021 09:18 PM

    Printer is same as prior year and is HP Laserjet 600/M601

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    BATS Inc
    Level 1
    ‎02-19-2021 09:18 PM

    Did you ever get a resolution?

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    robinjb10
    Level 1
    ‎02-25-2021 08:49 AM

    No solution.   This is very frustrating.

    0 Cheers






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