Print This Client is not available for read-only returns

[MedRun]

I am unable to figure out how to create a pdf for this client. When i got to print i keep getting "Print This Client is not available for read-only returns" .   Anybody knows if i can make it now read only? 

[dkh]

Which tax year are you in ?   Are you on a stand alone or network ? 

Mine works fine in 2021 (Form 1040 - stand alone.)

[Just-Lisa-Now-]

Go to Windows File Explorer in the ProSeries Data folder find that client's file, adn right click on it and choose Properties....is it marked as Read Only?

[Just-Lisa-Now-]

Or do you have the file locked? Maybe when its locked you can only print if you open the file in Proseries?

[MedRun]

I thought that would be the issue but it is not. I can make changes to the file and save but cant print. 

[MedRun]

Sorry I guess I should have added that information. 

This is a customer still from 2020 that had some updates to do. It works fine on customers from 2021. I thought maybe there is a location where we can set files as read only. 

[dkh]

Have you tried printing from another client file to see if it's all files or isolated to just that client file.

[Just-Lisa-Now-]

It looks like you're printing from Homebase...you can't print with the client file open and using the Print Return button on the toolbar either?

Your client data files arent on a removable or virtual drive or anything unusual like that right?  Theyre in the default folder on your harddrive?

Have you rebooted the computer since the issue began?

[Just-Lisa-Now-]

It could be an anti virus issue as well

https://proconnect.intuit.com/community/proseries-tax-discussions/discussion/why-is-a-prior-year-ret...