New computer - installing 2018 problem

Forum|Forum|5 years ago
February 4, 2021
7 replies
27 views

I just received a new laptop. I installed 2018 and it did the updates. I am attempting to sign in. The login screen comes up but I am not able to sign in - even though the field is in focus it will not accept any characters that I type.

I restarted several times so far.

Dusty Ernie

ProSeries Professional

This topic has been closed for replies.

Best answer by Orlando11

Yes! If you wait a few hours and update it should be fixed - we are pushing out a TaxYear 18 update with a fix for that today.

Alternatively you can apply the fix for TY18 manually by following the steps here: https://proconnect.intuit.com/community/manage-access/help/manage-users-sign-in-screen-is-blank/00/5617

(Today's update will just do that automatically)

If you're wondering, that login dialog is a web thing hosted in a small version of Chrome we include. It has an issue with Microsoft technology that you're running into.. I see it on my HP Envy with intel iRISxE Graphics Card. This fix switches back to the older internet explorer component used by TaxYear 17 and older. In the summer, we're hoping to move everything to Microsoft's newer component once they release it.

ErnieAuthor

Level 7

@Orlando11any thoughts on what I need to do?

O

Orlando11Answer

Level 8

Yes! If you wait a few hours and update it should be fixed - we are pushing out a TaxYear 18 update with a fix for that today.

Alternatively you can apply the fix for TY18 manually by following the steps here: https://proconnect.intuit.com/community/manage-access/help/manage-users-sign-in-screen-is-blank/00/5617

(Today's update will just do that automatically)

If you're wondering, that login dialog is a web thing hosted in a small version of Chrome we include. It has an issue with Microsoft technology that you're running into.. I see it on my HP Envy with intel iRISxE Graphics Card. This fix switches back to the older internet explorer component used by TaxYear 17 and older. In the summer, we're hoping to move everything to Microsoft's newer component once they release it.

O

Orlando11

Level 8

Orlando is always great at responding ---------------------- personally, I don't know when he sleeps.

Some days are better than others.. sleep wise, depending on what problems are out there and which we can actually do something about.

Responsiveness wise.. depends on meetings.. but I sure appreciate those of you who are on here answering all the known issues and all the tax questions. It helps tremendously to be able to narrow down to problems we can fix.

Sign up

Login with SSO

Let's get you signed in

Login with SSO