Since yesterday, ProSeries Basic is not connecting to internet. I get "Internet Connection Error - a connection attempt timed out". Internet works for everything else. I've tried turning off Firewall, etc. and it still will not connect.
This discussion has been locked. No new contributions can be made. You may start a new discussion here
Yes, I have rebooted moden/router several times. Everything else is working perfectly. ProSeries is only thing that won't connect.
hmmm, does it let you log in like its connected to wi-fi but you just cant transmit, or can you not log except for logging in offline?
I am having the same problem with pro series professional, it will not let me logon to the Internet so I had to work all day off-line.
You may want to Call your internet service provider and tell them that your Internet is slow ... I believe sometimes the" internet juice" slows down but I'm not sure... I would call..., but you do what you want to do,... just my opinion
I can only log in offline.
@IntuitAustin I feel like we've seen this before, I dont see anything in the Tools Hub for this...any suggestions?
I wasn't able to Efile any returns the past 2 days. However, this morning it did connect to internet and I was able to send them. Internet was working as I was able to do anything else that required it. ProSeries was the only thing that wouldn't connect. I do remember this happened a year or two ago. At least I'm able to catch up today.
Thank you.
It did happen before, but apparently it wasn't affecting everyone this time. I was able to login this morning and been able to catch up on my Efiling. I hope you are able to as well.
FYI......
From what I have learned about this it is a problem with someone using a MAProSeries is all on the Windows side...soooo
I had this issue today..we done absolutely everything I could think of and finally with no luck I suggest a system restore back to 10/16/22 and it was working for him fine earlier today...the restore point worked as it obviously took out an update that had caused this issue!!! WHEW>>>> I'm happy as can be...and so is he!
that is supposed to sap MAC PRO is the system they were on.
Hello @Harriet59 ,
This could be what we might call a "realm" issue.
There is a file in ProSeries I want you to find and rename. Its called Olac.ini, and its located (most likely) in the C:\BasWin22\common folder.
Shut down your Basic product
Rename it to something like Olac.ini.old and restart ProSeries. It will have to re-build that file with login information.
Hope this helps.
the link which helped me.
Firewall configuration and internet access for ProSeries (intuit.com)
when I called tech support - they told me issue was because I was using wireless internet (have been always online via wireless for past 2 yrs. with proseries 2020 and 2021 without this kind of issues)
Added Proseries as app which I allow access to, and it is working fine now.
I can also tell you if you let your computer sleep on a constant and do not power down you will have this issue as well
You have clicked a link to a site outside of the Intuit Accountants Community. By clicking "Continue", you will leave the community and be taken to that site instead.