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I recently downloaded an update and now it is asking for a electronic filing password before I transmit any returns. does anyone have a fix?

TM921
Level 1

electronic filing password. Where did this come from and is anyone else experience this? 

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6 Comments 6
Just-Lisa-Now-
Level 15
Level 15
double check your firm/preparer info, did any of it disappear? There is an ERO Efiling PIN in that section.

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
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TM921
Level 1

thanks. I will check there

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TM921
Level 1

I checked the ERO information and everything was correct. any other solutions?

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Just-Lisa-Now-
Level 15
Level 15
I saw someone mention a similar issue over in the Facebook ProSeries group, that was last week though, I dont remember seeing the outcome.

Thats the only place I can think of seeing an Efile PIN, in your preparer info, near the bottom Electronic Filing Only: ERO Practitioner PIN

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
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TM921
Level 1

Been with this software for over twenty five years and been on hold for over an hour trying to get help to solve this issue. 

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jmaccpa56
Level 1

I now have this same problem.  What was the fix?

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