I just purchased ProSeries Basic 2021 and I am totally new to this product. I did the download, and when I opened the software, a box comes up saying: If you already purchased ProSeries, enter your info. below to license. My Customer Acct. No. and zip

[Richard_A]

code are pre-printed below. The License option is highlighted, so I click on License.  Then the message responds: "ProSeries failed to license. You may have installed the wrong edition of ProSeries."  This makes no sense as I did not make a choice of what get downloaded.  I do not yet have EFIN credentials.  Is the lack of EFIN credentials causing this problem?

[GodFather]

Lack of having an EFIN may be a cause to the problem.  To be sure, I think a call to customer support may be in order.  Good luck.