Welcome back! Ask questions, get answers, and join our large community of tax professionals.
  • Sign In
  • Elevate 2026 Pencil Banner
    cancel
    Showing results for 
    Search instead for 
    Did you mean: 

    I didn't get 6 digit verification code

    Accountant-Man
    Level 13

    I didn't get 6 digit verification code. This happened before due to Verizon.

    Is this happening again? I cannot login to Pro Series.

    I also cannot login to remove two-step verification BECAUSE I CANNOT LOGIN WITHOUT TWO-STEP VERIFICATION.

    ** I'm still a champion... of the world! Even without The Lounge.
    0 Cheers

    This discussion has been locked. No new contributions can be made. You may start a new discussion here

    1 Best Answer

    Accepted Solutions
    George4Tacks
    Level 15

    Turn your phone off. Wait 30 seconds. Turn your phone on. After it loads, try to log on again. If that fails it means the dreaded phone call. 


    Answers are easy. Questions are hard!

    View solution in original post

    8 Comments 8
    George4Tacks
    Level 15

    Ain't technology wonderful? I feel so safe with all of this safeguards that are put in place for the protection of ourselves and our clients. It is just so calming and comfortable.


    Answers are easy. Questions are hard!
    George4Tacks
    Level 15

    Turn your phone off. Wait 30 seconds. Turn your phone on. After it loads, try to log on again. If that fails it means the dreaded phone call. 


    Answers are easy. Questions are hard!
    Accountant-Man
    Level 13

    Yay, re-started the phone, and all 16 codes came through!

    Thanks, George.

    ** I'm still a champion... of the world! Even without The Lounge.
    George4Tacks
    Level 15

    WHEN ALL ELSE FAILS - REBOOT!


    Answers are easy. Questions are hard!

    still no luck.  proseries reps, pls do something. it is extremely (us) users talking with each other trying to fix an issue which you (yourself) created. as to the users, <blind leading a blind>

    0 Cheers
    George4Tacks
    Level 15

    @From_Saudi_Arabia Try the phone call instead of the text. PS has a very smooth easy to U N D E S T A N D voice. 


    Answers are easy. Questions are hard!

    dear Mr. george 4

     

    things are back to normal without having to jump hoops. thank for your considerate help. have a profitable season 

    0 Cheers

    youre absolutely right 

    0 Cheers