I can't open any Form 1041s, it says calculating and then freezes. How do I open Form 1041?

[david3]

I saw this question posted but there was no answer. What do I need to do to open Form 1041s?

[Just-Lisa-Now-]

You'll probably need to uninstall and reinstall the 1041 module. 

You wont lose any  of your client data files.

Close ProSeries, and go to Windows Add/Remove Programs.

Find ProWin 2019 and choose Uninstall.   It will act like its going to uninstall the entire program, dont panic, it wont.  A new window will open with choices of what to uninstall, choose 1041.

Once youve uninstalled it, restart the computer, then start Proseries back up.  Go to Updates > Select New Products and make sure the 1041 is checked, hit Next and reinstall.

[david3]

Thanks, Lisa.

I have a network setup for PS - server, desktop and laptop. I am working remotely on PS. Do I only need to do this on the server from Remote Desktop? Or so I need to do this on all three devices?

Since this is a network setup that my IT guy set up, will I be able to follow your instructions from Remote Desktop or do I need my IT guy to do this?

Thanks for your help.

[dd4vols]

i had the same situation... and the kind folks here walked me thru it back in feb... You only need to uninstall and then re- download on the Server...

[david3]

Thanks for your help with this.

Okay, I'll try it from RemoteDesktop and check the "Accept as Solution" button.

[dd4vols · Accepted solution]

https://proconnect.intuit.com/community/proseries-discussions/discussion/re-1041-clients-won-t-open/...

here is my original post...begging for help.. 

[david3]

Thanks, Lisa and dd4vols. That worked