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How to open old tax program

T_a_ni24
Level 1

I am unable to open my 2019 Pro Serries Tax program. I get error message "Unable to validate credentials". I need to fix this ASAP. Please help me someone.

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2 Comments 2
Just-Lisa-Now-
Level 15
Level 15

Go to your Windows Start button Programs/.Apps menu, find Proseries 2019 and run the Connected Customer option beneath it.


♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
Intuit_Ramky
Employee
Employee

@T_a_ni24  Please update the ProSeries 2019 tax software and try to login. 

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