How do you get the hourglass off of pending? I asked support and they weren't sure.

[LYNDAJZ6]

I was unable to download a file for a client.  The hourglass will not go away even though the documents were never transferred.  I spoke with someone at customer support and they did not know either.  He representative was supposed to get back to me but has not.

Thanks!

[clr600]

Try Control Alt Delete and stop the program.

[LYNDAJZ6]

Thanks but that is not the issue.

There is an hourglass indicating documents are trying to download.