Where do I find the 'Reject Value' field?

[bsmith1763]

A return was rejected by the IRS because a dependent SSN in the return filed their own return without indicating they would be claimed as a dependent.  The return status says the 'Reject Value' filed would show the bad SSN.  Where do I find the 'Reject Value' field?

[Just-Lisa-Now-]

Highlight the client file in the EF Center, click E-File > Efiling Reports > Rejected Returns and print out the return, you should see it on there

[gary1861]

I have the same question.  When I followed your response, it just gave me the same report I had that said to check the "Reject Value" field.  Where is that field?

[debdoo]

It  had that said to check the "Reject Value" field.  Where is that field?  Your instructions just gave another copy of the error report, but the error report states to check the "Reject Value" field and it will actually give the SSN.

[MissRich20]

Where do I find the reject value field?  The report does NOT indicate which ss# was rejected, when there are multiple dependents.

[gary1861]

I have never figured out where the reject value field is, but if you look at the rejection report on the description line there should be a "[x]" where x is a number.  Then look at your input screen and count down x lines and that is the dependent at issue.

[debdoo]

I tried that, but I reordered the dependants to try and figure out which one and the number indicating which line the dependant causing the error did not change.  It would help if ProSeries provided more information.  I was preparing a return for a non-custodial parent who it was their turn to claim 3 children.  The software stated only one was causing the error but we couldn't figure out which one or if some combination of the 3.  The custodial parent apparently claimed 1, 2, or 3 of the children.  It was VERY frustrating.

[gary1861]

I agree that it is frustrating.  I have had rejections that were very difficult to decipher the code/reason.  It would save a lot of time and frustration if ProSeries would just spell it out in English so we could fix the issue and move on.

[The-Tax-Lady]

I believe the real issue may be the instructions need to be updated.

The Reject Value Field is a 4 digit IRS code for why a person did not make it thru the initial, Name, SS and DOB verification. It was located in the top portion of the Acknowledgments rejection report in the Detail section.

ProSeries actually has made it easier now. In prior years, just the Reject Code was there and then you had to cross reference the Code on another list to determine the actual description for the rejection. 

ProSeries now prints the description of the Reject Value in the Detail but not the actual Code number. If you need clarification the instructions directs you to review a Reject Value that is no longer on the report, annoying to say the least.

In the Description: the number in the [ ]/efile: tells you which dependent was rejected, based on their order as reported on the return, followed by an abbreviated description.

The Detail: below the description is the expanded explanation of the rejection. ( the Reject Value).

With multiple dependents you could have [1]/efile:DependentDetail[2]/efile:DependentSSN which translates to the first and second dependent, as listed on the return, were rejected.

If it wasn't all smushed together it would be easier to read, so just focus on the [number] and the Detail. If data you entered is verified as correct by the taxpayer, then the return cannot be e-filed with the rejected individual on it.

[Accountant-Man]

Do not change the dependent order. E file again and get rejected again. Then look at the dependent x.