Has anyone had this error yet? A little background of what originally might have happened and what I have done to try and fix it. I was installing ProSeries on my laptop

[LauraC1]

Has anyone had this error yet? A little background of what originally might have happened and what I have done to try and fix it. I was installing ProSeries on my laptop and when it asked for the login the computer died. Totally my fault for not realizing it was so low. I plugged it in and restarted the computer. I tried clicking on ProSeries and I got this error. I have uninstalled and re-installed the program and all products four times now still getting the same error. Twice I installed from the 2021 program and twice I installed it from my online account. I've tried running repair, running as administrator. I went onto my account to see if there was anything weird and didn't see anything. I am at a total loss and am hoping one of you has run across this. Thanks in advance!

[Just-Lisa-Now-]

 @Intuit_hieu  are you still the one to tag for weird install issues like this? @IntuitGabi or maybe you can get one of the programming guys to look at this, I think its outside of any fellow users knowledge base.  I feel like there was another guy that was helping with program issues like this, but I cant remember his name!

[Just-Lisa-Now-]

Laura, you may want to Edit your post and include more details, looks like they didnt quite make it into the body of the post.

[LauraC1]

Thanks! I was having issue with the post. I just updated it.

[Intuit_hieu · Accepted solution]

@LauraC1 , @Just-Lisa-Now- Could you please try to remove the Callisto.* files from your common folder & try again?

 

[LauraC1]

I'm sorry, but where do I find that file? I don't see anything with that name

[Intuit_hieu]

They should be under something like c:\prowin22\common folder

[Just-Lisa-Now-]

Use Windows File Manager, find the ProSeries2022 folder and the files should be in the Common folder under Proseries 2022

[LauraC1]

I just deleted them and tried to get into the program and it worked!!! Thank you, thank you, thank you!! 

[Just-Lisa-Now-]

Woohoo! @Intuit_hieu  you da man!  or woman!  😁

[KarenWCPA]

We have this error with multiple computers this morning.  I went to my ProWin22 folder & do not have a "common folder".  Can anyone help?

[KarenWCPA]

I found the common folder on our network, but we cannot delete the Callisto files. The OPT file won't delete - says it is in use.  The others delete, but reappear as soon as we try to log in to PS.  

[Intuit_YashK]

@karey Looks like you have network install.

For network install you may find it in the shared location, e.g. C:\ProSeries\ProNet22\common

[Hepner2714]

I'm having the same problem.  It won't let me delete the .opt file and the others reappear when i try to open ProSeries22.