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    abby
    Level 3
    ‎03-29-2022 06:36 PM

    Capture.JPG

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    3 Comments 3
    IntuitGabi
    Community Manager
    Community Manager
    ‎03-29-2022 06:55 PM

    Maybe these articles can help: How to unlock is listed. 
    & This file is currently locked by another user error opening or saving clients. 

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    abby
    Level 3
    ‎03-31-2022 06:48 AM

    Nope. Not locked by another user or locked on purpose. What is "UninstallInfo"

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    IntuitGabi
    Community Manager
    Community Manager
    ‎04-04-2022 01:02 PM

    Make sure you and your staff are completely signed off of ProSeries and the network, follow the directions in the second article above. If the error continues perhaps restore a previous version of the program. Let me know if this was resolved for you or if you're still having this error pop-up. 

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